Data & Deletion

Email a data deletion request to hello@ponderosacommerce.com. Use the email associated with your inquiry or engagement and identify the records or files you want removed. Do not resend the sensitive files themselves.

You can also request a copy or correction of your information. We may need to verify your identity or authority to act for a client before disclosing or deleting records. Opening the email link prepares a message; you must send it to submit the request.

This public website does not accept uploads and has no client-file storage feature. Public website images and logos are intended to be publicly accessible. Do not use public website links to exchange confidential files.

We use AWS for data storage and Google for client communications and meetings. For files shared through these services or the separate client portal, include the service and file names in your deletion request.

Our security policy requires confidential client files to be private, access to be limited to authorized people who need it, and public sharing to be used only for material approved for publication. Storage settings and backup retention must be verified for the relevant service; naming a provider does not establish that a particular storage system has been audited.

Our data-handling standard is to keep personal information only while needed for the purpose it was collected, an active engagement, or a legal obligation. Deletion must cover relevant working copies and service providers, not just remove a visible link. Applicable records may include AWS-stored files, Google correspondence, and Calendly appointments.

Some records may need to be retained for tax, accounting, dispute resolution, fraud prevention, or another legal requirement. Backup copies may remain until the applicable backup-retention cycle expires. Ask us for the scope, expected timing, any records that must remain, and the reason for retention when submitting your request.

Deletion from Ponderosa-controlled records does not delete information independently held by a third-party service. We can help identify the relevant provider. A data deletion request does not itself terminate a contract or resolve an outstanding invoice.

If you find an exposed client file or unexpected access, email hello@ponderosacommerce.com with the affected page or service and a brief description. Do not download, copy, or send other people’s information to demonstrate the issue.